✨100% OF PROCEEDS SUPPORT OUR MISSION✨

FAQ's & Returns

Consciously Created

To support our mission we use sustainable tees made from ethically sourced materials that are produced in factories with fair labor practices. Certifications for each shirt can be found on the individual product pages.

OKEO-TEX
OEKO-TEX® is one of the world’s best-known labels for textiles tested for harmful substances. It stands for customer confidence and high product safety. Learn more here.

BCI (Better Cotton Initiative)
The Better Cotton Initiative exists to make global cotton production better for the people who produce it, better for the environment it grows in, and better for the sector’s future. BCI aims to transform cotton production worldwide by developing Better Cotton as a sustainable mainstream commodity. Learn more here.

AMFORI
Amfori provides holistic trade, social, and environmental services to improve the resilience and sustainability of global sourcing to help companies operate in a way that is ethical, transparent, and sustainable. Learn more here.

REEMI
A recent study reported that 73% of Bangladeshi factory workers missed an average of six days of work per month (resulting in unpaid days) due to menstrual issues. AS Colour has partnered with Reemi to help workers in their factories by providing educational and sustainable products that work for all cultures. Learn more here.

GOTS (Global Organic Textile Standard)
The Global Organic Textile Standard defines requirements to ensure the organic status of textiles–from the harvesting of raw materials through environmentally and socially responsible manufacturing, and up to labeling, the GOTS requirements provide a credible assurance to the end consumer. Learn more here.

WRAP (Worldwide Responsible Accredited Production)
Worldwide Responsible Accredited Production is an independent certification for facility compliance with the 12 WRAP Principles which assure safe, legal, and ethical manufacturing processes. Learn more here.

Fair Labor Association
Through independent monitoring and third-party compliance, the Fair Labor Association combines the efforts of businesses, civil organizations, and colleges/universities to promote and protect workers’ rights and to improve working conditions globally through adherence to international standards. Learn more here.

Sedex
Sedex is one of the world's leading ethical trade service providers, working to improve working conditions in global supply chains. Learn more here.

Bella Canvas Eco-Friendly Production
Bella Canvas has more efficient dye machines that use 7x less water than the average manufacturer, minimize plastic use, and recycle fabric scraps into other products. Learn more here.

Packaging and Mailers

Compostable Poly Bags

  • Compostable - Bags are made from sustainably-sourced wood cellulose and other bio-based resins, so they can be composted when you’re done with them.
  • Manufactured with wind energy
  • Imperfect - Bags that are printed imperfectly are often disposed of. We’ve chosen to use these bags for our merch in order to reduce needless waste.

Smart Recycled Mailers

  • Eco-Friendly - Made from 100% certified post-consumer recycled materials, these mailers reuse existing waste and promote a circular economy.
  • Fully Recyclable - Mailers are fully recyclable at drop-off recycling bins available at most grocery stores.
  • Reduced Carbon Footprint - By repurposing existing waste, these mailers require significantly less energy to be produced.
  • Social Responsibility - Smart Shipping purchases carbon credits to offset 100% of their shipping carbon emissions and plants a tree with every order they receive.

Orders and Shipping

How do I return my order?
If your product has not been washed or worn, and you ordered it within the last 30 days, you may return it for a refund. Please send your returns to the following address. Please include your full name, email address, and order number in your return. Assuming your items are in their original condition, we will issue a store credit for the items you return as soon as we receive them and you can reorder at any time! Shipping is non-refundable.

Fight the New Drug Returns
Huge Brands
4910 W Amelia Earhart Dr #3

Salt Lake City, UT 84116

Can I exchange my order for a different size?
Unfortunately we're unable to do exchanges. However, you can return apparel for a refund then place a new order in the size you'd like!

My item is damaged. What do I do?
Oh no! We definitely want to help make this right. Contact us here. Include your order and a photo of the damaged item. If the item is damaged internally Fight the New Drug  will be in touch with you shortly!

I received something different than what I ordered. What do I do?
If you've received items that are incorrect please contact us here with your order number, a photo of the packing slip you received with your order, and photos of the front of your items with the sku sticker and the tag if it's a shirt (showing the size). We’ll get this resolved so you can start repping the movement as soon as possible!

Do you offer free shipping?
Yes, within the continental United States. Free shipping will be applied at checkout when the free shipping threshold is met. Please note: purchasing a digital gift card will not apply towards the free shipping threshold.

How can I expedite shipping for my order to get it to me faster?
Place your order in the FTND store, contact us here as soon as possible containing your order number and the date you would like your order to be delivered by. If we receive this information before your item ships, we will email you an invoice for the additional shipping charges. This can be paid online with a credit card or PayPal. As soon as the invoice is paid, we’ll get your order in the mail!

How can I see what the shipping charges will be for my order?
To get a shipping estimate please go through the steps to checkout in our store, you will be given a shipping total before you finalize the order.

When will my order be delivered?
You'll receive an email with a link to tracking information when your order ships! Carriers estimate that orders within the U.S. will be delivered within 2-10 business days, and international orders can take up to a month or more.

Tracking says my order was delivered but I didn’t receive it. What do I do?
If your tracking says your order was delivered, please start by checking with a neighbor or someone you live with to see if they picked up the package. Sometimes the mail system says it was delivered and it will show up in a few days. Look outside all of your doors in case the package wasn't delivered at the front. If you live in an apartment complex, check to make sure the package wasn't delivered to a front office or a locked mailbox. Please also check your order confirmation email to be sure your address was entered correctly. If your package doesn’t arrive within a week of the “delivered” notification from the carrier, please reach out to us at info@fightthenewdrug.org and we will try to resolve the issue.

Still have questions? Contact us here.

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