FAQ's About Returns & Shipping
How do I return my order?
If your product has not been washed or worn, and you ordered it within the last 60 days, you may return it for a refund. Please send your returns to the following address. Please include your full name, email address, and order number in your return. Assuming your items are in their original condition, we will issue a refund for the items you return as soon as we receive them and you can reorder at any time! Shipping is non-refundable.
Fight the New Drug Returns
1680 S. Main St.
Salt Lake City, UT 84115
Can I exchange my order for a different size?
Unfortunately we're unable to do exchanges. However, you can return apparel for a refund then place a new order in the size you'd like!
When will my order be delivered?
You'll receive an email with a link to tracking information when your order ships! Carriers estimate that orders within the U.S. will be delivered within 2-10 business days, and international orders can take up to a month or more.
Tracking says my order was delivered but I didn’t receive it. What do I do?
If your tracking says your order was delivered, please start by checking with a neighbor or someone you live with to see if they picked up the package. Look outside all of your doors in case the package wasn't delivered at the front. If you live in an apartment complex, check to make sure the package wasn't delivered to a front office or a locked mailbox. Please also check your order confirmation email to be sure your address was entered correctly. If your package doesn’t arrive within a week of the “delivered” notification from the carrier, please let us know by emailing [email protected].
I received something different than what I ordered. What do I do?
If you've received items that are incorrect please send us an email to [email protected] with your order number, a photo of the packing slip you received with your order, and photos of the front of your items with the sku sticker and the tag if it's a shirt (showing the size). We’ll get this resolved so you can start repping the movement as soon as possible!
How can I see what the shipping charges will be for my order?
To get a shipping estimate please go through the steps to checkout in our store, you will be given a shipping total before you finalize the order.
How can I expedite shipping for my order to get it to me faster?
Place your order in the FTND store, then send an email to [email protected]htthenewdrug.org as soon as possible containing your order number and the date you would like your order to be delivered by. If we receive this information before your item ships, we will email you an invoice for the additional shipping charges. This can be paid online with a credit card or PayPal. As soon as the invoice is paid, we’ll get your order in the mail!
Are your t-shirts ethically produced?
My item is damaged. What do I do?
Oh no! We definitely want to help make this right. Send us an email to [email protected]. Include your order and a photo of the damaged item. A member of our team will be in touch with you shortly!